This agreement defines the core service terms for logistics operations.
Between YESIS GLOBAL E TRADE (hereinafter referred to as 'YESIS' or 'CARRIER')
Tel: +90 530 092 94 59 | support@yesisglobal.com
and Customer/Sender (hereinafter referred to as 'CUSTOMER')
A contract is signed between the parties under the conditions specified below. The Customer must notify YESIS in writing within 1 week of any changes to the above address and title. Otherwise, all notifications and announcements made by YESIS to the above address will be valid.
1.1. This contract covers the logistics services to be provided by YESIS to support order fulfillment, management and cargo operations of CUSTOMER's sales on Trendyol or other local e-commerce marketplaces.
1.2. The service scope is separated from storage services and exclusively includes the following logistics operations:
1.3. The Customer declares and undertakes that they are carrying out the transportation and logistics business under this contract for professional and commercial purposes, do not have the status of 'consumer' within the scope of Law No. 6502, and the transaction is of a commercial nature within the scope of the Turkish Commercial Code (TTK).
2.1. The Customer is obliged to clearly and accurately state the real sender and recipient information, type of goods, gross weight and content on the transport document (bill of lading/transport document/delivery note) within the scope of Law No. 6102 Turkish Commercial Code (TTK), Law No. 4925 Road Transport Law, Law No. 4458 Customs Law, CMR Convention and Montreal Convention for international transports, and relevant legislation.
2.2. If the real sender information on the shipment is not clearly stated or is falsely declared, such shipments may not be accepted. YESIS's transportation or receipt of such a shipment does not eliminate the Customer's responsibility. All legal, administrative, criminal responsibilities, customs fines and compensation to be paid to third parties arising from false, incomplete or incorrect declaration belong exclusively to the Customer.
2.3. The Customer accepts and undertakes that the shipment is packaged securely and in a way suitable for transportation, stacking and handling. YESIS cannot be held responsible for damages arising from packaging errors, inadequacy or natural properties of the load. For goods with special characteristics (breakable, perishable, dangerous materials, etc.), the Customer must make a written notification to YESIS before transportation.
2.4. In case the shipment cannot reach its recipient for any reason, cannot be delivered or the recipient refuses to accept delivery; the shipment is taken to the safe zone. In this case, storage, demurrage, return freight costs and destruction expenses belong to the Customer.
2.5. The Customer undertakes that the products they deliver to YESIS do not contain prohibited substances (drugs, weapons, explosives, etc.) under Law No. 4925 Road Transport Law and relevant regulations, and are in 'small package' (under 100 kg) or standard load standards suitable for cargo transportation.
3.1. Service pricing will be determined per order/package or according to transaction volume and will become effective based on the 'Annex-1 Price List' agreed with the CUSTOMER or approved email offers.
3.2. Pricing may be revised by YESIS with reasonable prior notice, in parallel with changes in minimum wage increases, fuel price indices or changes in TÜFE/ÜFE rates.
4.1. The CUSTOMER undertakes to pay the fees arising in return for the service to YESIS GLOBAL on a weekly basis. At the end of each week, information is given to the CUSTOMER with the invoice to be issued and after approval, the invoice is transmitted to the CUSTOMER electronically (e-invoice/e-archive).
4.2. Invoice Objection: If the Customer does not object to the invoice notified to them within 8 (eight) days from the notification date through a notary or secure electronic signature (KEP), they will be deemed to have accepted the invoice content under TTK Art. 21/2.
4.3. Default: The payment period for invoices is 3 (three) business days. If payments are not made on time, the Customer defaults without any further notice. In case of default, commercial default interest is applied at the rate of the highest deposit interest applied by public banks in that currency or at least 4% per month in the invoice currency.
4.4. Termination Right: In case of delay in payment dates, for delays repeated for at least 2 times and longer than 3 weeks, YESIS GLOBAL has the right to unilaterally terminate the contract and initiate legal proceedings.
5.1. In any dispute arising from this contract and logistics services; YESIS's commercial books, invoices, e-archive records, email correspondence, transport documents (CMR, Airwaybill), delivery receipts (POD), system logs and computer records constitute exclusive and definitive evidence under Law No. 6100 HMK Art. 193 and TTK Art. 89-101.
5.2. In proving delivery, digital records presented by YESIS (POD, e-archive, system logs, cargo tracking screen data) are accepted as primary evidence. The Customer cannot deny delivery by claiming lack of wet signature documents.
6.1. The Parties undertake to comply with the obligations of protecting personal data under Law No. 6698 on GDPR. The Customer declares and undertakes that the recipient and sender data (Name, Surname, Address, Phone, TR ID No, etc.) they transfer to YESIS are obtained legally and that the necessary informing and consent processes are completed.
6.2. YESIS undertakes to keep the trade secrets and personal data obtained within the scope of the contract confidential and not to use them for CUSTOMER's competitors. However, under Law No. 4054 on Protection of Competition and relevant case law, this confidentiality provision cannot be interpreted and applied in a way that restricts the mobility of employees in the labor market.
6.3. YESIS GLOBAL will immediately notify the CUSTOMER and take necessary measures in case personal data processed are obtained by others through illegal means or any information security risk arises.
7.1. YESIS is not responsible for loss, damage or delays in the transportation process from the moment it proves that the products have been delivered without damage to contracted cargo companies or 3rd party carriers.
7.2. YESIS's liability for loss or damage arising from its own fault is limited to: 22 SDR per kg for Montreal Convention (air) in international transports, 8.33 SDR per kg for CMR (roadway); and relevant provisions of TTK in domestic transports.
7.3. In case of any damage or loss, the Customer must make a written notification to YESIS within 14 (fourteen) days at the latest from the delivery date.
Events beyond the control of the parties, unforeseeable and unpreventable; war, civil war, terrorist acts, natural disasters, epidemics, extraordinary customs closures, cyber attacks and general strikes are considered force majeure. During the force majeure period, YESIS is not liable for being unable to fulfill its transportation and logistics commitments.
9.1. The contract will enter into force on the date of signature and is valid for 1 (one) year. If neither party declares their intention to terminate with written notice (through Notary or KEP) 30 days before the contract expires, the contract is extended for 1 (one) more year under the same conditions.
9.2. YESIS has the right to immediately terminate the contract without compensation in case the Customer breaches payment obligations, declares bankruptcy or concordatum.
9.3. If either party materially breaches the contract conditions, they may terminate the contract by making written notification at least 10 business days in advance.
9.4. All claims arising from this contract and transportation operations are subject to a 1 (one) year statute of limitations under TTK Art. 855.
10.1. Turkish Law shall apply in the resolution of disputes arising from this contract.
10.2. The Parties accept and undertake that Istanbul (Çağlayan) Courts and Enforcement Offices are exclusively competent for any dispute arising from this contract under HMK Art. 17.
11.1. Stamp Tax: Stamp tax arising from this contract will be paid by the Customer.
11.2. Personnel Liability: YESIS is exclusively responsible for all SGK, salary and labor claims of the personnel it will employ in the performance of the service.
11.3. Legally Non-Compliant Shipment: The Customer undertakes that the content of the shipment complies with the laws of the Republic of Turkey and the destination/transit country laws. All criminal and legal liability arising from shipments containing prohibited, smuggled or criminal elements belongs to the Customer.
This contract has been signed in two copies by the authorized representatives of the parties upon reading and negotiation on .../.../....